Q. So what happens after I’ve made a payment on your website?
» Pretty simple really. Once we pick up your order our packing team will grab the kit you've ordered, do the all important quality control check on it, get it packed up and then send it out to you. Normally we can get the kit sent out within 24 hours, but we don't guarantee it. So how about this, why don't we send you an email once the kit is in the post. Happy? Good.
Q. If I order more than one Dry Patch product, will they arrive together?
» Typically, we will send all your kit out at the same time in the same package. However, there may be times this is not possible. If this is the case we will let you know as soon as possible. At this point you have the right to cancel the order. To see all our Terms and Conditions click here
Q. What currencies do you accept?
» We accept all currencies from the countries to which we ship via our shopify checkout system (please see below for further details on those countries)
Q. What is the delivery cost to UK addresses?
» We have 3 options of UK delivery charge:
1) £1.00 to any UK registered office address (all addresses are checked against Companies House - see T&Cs page for more)
2) £4.00 for orders up to £100 to any UK address that is NOT a registered office address
3) £2.50 for orders over £100 to any UK address that is NOT a registered office address
Q. How much does international shipping cost?
» At the moment the only international shipping we guarantee is to Mainland Europe (EU/EAA). We have 2 options of European delivery charge:
2) £8.00 for orders up to £100 to any address
3) £5.00 for orders over £100 to any address
Q. What countries do we ship to in Mainland Europe
» We ship to the following (EU/EAA) coutries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden as well as Iceland, Liechtenstein and Norway.
Q. Will I have to pay any customs duty and/or import tax for international orders?
» The simple answer is yes, this is the customer's responsibility. Check your local delivery authorities prior to ordering if you are unsure.